Download resume: Word format

Professional Attributes

Summary

  • Multiple instances of recognition for quality at current position
  • Graduate, with honors, of Digital Media Design
  • Designed, developed, and administered personal web site for ten years
  • Won Silver, Capital Area Modeler's Society Show & Competition 2007
  • Won Gold and Best in Show, Capital Area Modeler's Society Show & Competition 2006
  • Won Silver at Maritime Modeler's Meet 2001 for Science Fiction
  • Constructed models loaned to Nova Scotia Museum of Natural History: Space 2000 Exhibit

    • Education

    Digital Media Design

    McKenzie College

    Moncton, NB

    2002 - 2003

    Pre-Technology

    Nova Scotia Community College

    Halifax, NS

    1999 - 2000


    Technical Skills

    Design software: Adobe Illustrator, Photoshop, and ImageReady; Macromedia Flash
    Programming and database software: Macromedia Dreamweaver, Microsoft Access
    Scripting languages: HTML, ASP
    Design and develop web sites, interactive CD's, e-cards, and corporate identity, retouch and restore
    photographs

    Technical Experience

    Kevin Loftus, B.A., M.T., Massage Therapist

    Lower Sackville, NS

    2003 - 2004
  • Designed logo using Adobe Illustrator

    •
  • Designed and developed business cards using Adobe Illustrator
    •

    Gough's Stock Photography

    Lower Sackville, NS

    2003
  • Designed and developed prototype promotional CD using Macromedia Flash
  • Designed and developed company web site using Macromedia DreamWeaver
  • Edited and re-cropped photos using Adobe Photoshop
  • Designed graphics for use on site, including buttons, link banners, and rollovers


    • Customer Service Experience

    AOL Services of Canada Corporation

    Moncton, NB

    2005 - present

    Customer Care Consultant

  • Provide feedback on troubleshooting software, including invalid steps, incorrect or missing information,
       spelling errors, and alternative solutions
  • Apply information relayed by customers to pre-existing scenarios and deliver steps for troubleshooting
       their issues
  • Research customers' queries and respond to their concerns
  • Analyze problems; deduce and communicate solutions
    		•